1. What makes your store different?
We curate exclusive designer pieces from trusted suppliers worldwide, focusing on limited-run collections and timeless luxury. Our goal is to give you premium fashion without the traditional retail markup.
2. Are your products authentic?
Yes — every item comes directly from vetted, authorized suppliers and manufacturers. We only work with partners who meet strict quality and authenticity standards.
3. How do I choose the right size?
Each product page includes a detailed size guide. We recommend checking your measurements against the chart before ordering. If you need help, contact support email at support@coutureconnection.co.uk.
4. Do you ship internationally?
Yes — we ship worldwide. Shipping costs and delivery times vary depending on your location, which will be calculated at checkout.
5. How long does delivery take?
Delivery typically takes 7–11 business days, depending on your location and the supplier’s warehouse. You’ll receive a tracking link as soon as your order ships.
6. What is your return policy?
We offer 14-day returns on eligible items in unworn, original condition with all tags attached. Please note that some limited-edition and final-sale pieces may be non-returnable (clearly marked on the product page).
7. How do I return an item?
To start a return, contact our customer support team with your order number. We’ll provide you with step-by-step instructions and the return address for your item.
8. Can I exchange an item for a different size or style?
Yes — exchanges are possible if the requested size/style is still in stock. If not, we’ll process a return and issue store credit or a refund (depending on your preference).
9. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with industry-standard encryption.
10. Is my personal information safe?
Absolutely. We use SSL encryption and comply with GDPR and CCPA privacy regulations. Your information will never be shared or sold to third parties.
11. Do you offer discounts or promotions?
As a luxury store, we focus on exclusivity rather than heavy discounts. However, we occasionally run limited-time offers and VIP promotions. Sign up for our newsletter to stay in the know.
12. Do you restock sold-out items?
Most of our pieces are limited edition. Once they’re gone, they’re usually gone for good. We recommend securing your favorites quickly.
13. How can I contact customer support?
You can reach us via:
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Email: support@coutureconnection.co.uk